The Cambridgeshire and Peterborough Combined Authority has met with the Whippet bus company to discuss issues with the service across the county.

Combined Authority mayor, Dr Nik Johnson said the aim was to have a bus network that was "sustainable and reliable".   

He said: “We have listened carefully to residents’ concerns about the level of service bus operator, Whippet, has been providing. I understand the frustration felt when you are unable to get to where you need to go.

“Absolutely no-one benefits from late services or cancelations. Residents face difficult journeys and Whippet face fines. It is within everyone’s interest to get the current level of service improved.  

Dr Johnson said following the meetings, with Whippet, the company has provided a six-point action plan.

"Whippet has confirmed to us that they are committed to delivering the level of service that is expected. I, and the Combined Authority, will continue to hold Whippet to account, to ensure this is the case.” 

Whippet has provided the Cambridgeshire & Peterborough Combined Authority with a six-point action plan to improve the service provided on the routes they run for the combined authority.

Whippet has invested in its fleet, bringing the average age of the fleet down from 13 years to eight years over the past three months. A newer fleet will result in fewer mechanical issues with the buses and therefore less, last minute, service cancellations for residents.   

Two thirds of these buses now meet the strictest Euro VI emissions standard, says Whippet.

The company has also launched a new website and mobile app which includes a live vehicle tracker, providing residents with up-to-date information, especially if there are delays to services. 

Whippet says it also faces a "severe driver shortage".

It told the CAPCA: "Without drivers to drive the buses, Whippet simply cannot run services. To tackle this shortage."

The company is now reviewing pay and implementing a staff incentive scheme.

 

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