A woman has slammed the closure of a Huntingdonshire bank as it means her elderly parents now need to travel seven miles to access a branch. 

Susan Wheeler wrote to Lloyds' head office after the St Neots branch in Market Square shut last December. 

In her letter, she asked: "Can you advise how 89-years-olds - who do not use phones for banking - afford taxi fares to Huntingdon which is seven miles away?"

While Lloyds say customers can use the Post Office on Station Road in St Neots, she said "the Post Office is too far for him to walk now and, as he can no longer drive, a taxi all the way to Huntingdon would be expensive".

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She added: "My dad does have an iPad but, despite lessons in St Neots Library, does not feel confident and does not trust doing his banking online.

A spokesperson for Lloyds said: “Mobile banking is more popular than ever, with customers choosing our app to manage, maximise and understand more about their money.

“The local Post Office offers everyday banking, with cash also available at free-to-use ATMs.

“Customers can also manage their money through our mobile banking apps, online, by calling us or speaking to our community banker.”

They added: "Our community banker is available every Wednesday between 9.30am-2pm in St Neots Library, offering face-to-face targeted support for as long as the community needs it. 

"Customers can use any Lloyds branch for their banking, alongside other options such as the Post Office, online, mobile and telephone banking.

"Mobile banking gives people 24/7/365 access and the power to view, understand and manage their money in one simple place.

"Customers can see all their money in one place, pay in cheques, apply for finance, check their credit score, message our customer support teams and much more.

"We use some of the latest technologies and systems to help keep our customers and their money safe. Our mobile apps are also compatible with standard device screen readers."